Privacy Policy

Megadot is a trusted technology and infrastructure company delivering comprehensive solutions across Computer & Electronics Retail, IT Infrastructure, Solar & Electrical PowerTech, Battery Systems, Smart Security Surveillance, Software Development, and AI & Data Services.

This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use our website, purchase our products, utilize our services, or engage with Megadot in any capacity—whether as a consumer, business client, or enterprise customer seeking our technology solutions.

This Privacy Policy also describes your privacy rights. More information about your rights, and how to exercise them, is set out in Section 4 ("Rights and Choices").

1. Collection of Personal Data

We collect the following categories of personal data:

Personal data you provide to us directly

• Identity and Contact Data: Megadot collects identifiers, including your name, email address, phone number, company name, and billing/shipping addresses when you register for our services, purchase products, request consultations, or engage with our technology solutions.
• Payment and Transaction Information: We collect payment details, billing information, and transaction records when you purchase computer equipment, solar power systems, security surveillance equipment, software licenses, or any of our technology services.
• Technical Service Data: When you use our IT infrastructure services, software solutions, or AI & data services, we may collect system information, performance data, configuration details, and usage analytics to provide optimal service delivery and support.
• Project and Consultation Information: For custom installations, enterprise solutions, or consulting services (solar installations, security systems, IT infrastructure), we collect project specifications, site information, technical requirements, and communication records.
• Support and Service Requests: We collect information when you contact our support team, submit service tickets, request technical assistance, or provide feedback on our products and services.

Personal data we receive automatically from your use of our Services

When you interact with our services, websites, or systems, we also receive certain technical data automatically:

• Device and Connection Information: Your device type, operating system, browser information, IP address, location data (derived from IP address), network information, and identifiers when accessing our websites, online services, or connected systems.
• Website and Service Usage: Information about your interactions with our websites, online platforms, software applications, including pages viewed, features used, search queries, and navigation patterns.
• System Performance Data: For clients using our IT infrastructure, security systems, or software solutions, we may collect performance metrics, system logs, and operational data to ensure optimal service delivery and proactive maintenance.
• Cookies & Similar Technologies: We use cookies, scripts, and similar technologies to enhance your experience, remember preferences, analyze usage patterns, and improve our services across all our technology domains.

2. Uses of Personal Data

We use your personal data for the following purposes:

• To provide, deliver, and maintain our comprehensive technology solutions including computer sales, solar power systems, security surveillance, IT infrastructure, and software services;
• To process orders, manage inventory, coordinate installations, and provide ongoing technical support for all our product categories and services;
• To design, implement, and optimize custom technology solutions tailored to your business needs across our service domains;
• To provide expert consultation, project management, and ongoing support for enterprise-grade implementations and integrations;
• To communicate with you regarding services, system updates, maintenance schedules, new product offerings, and industry developments;
• To create and manage your Megadot account and facilitate access to our various service platforms;
• To process payments and manage financial transactions across all our service offerings;
• To monitor system performance, ensure security compliance, and prevent unauthorized access or misuse of our technology solutions;
• To conduct research and development to improve our existing services and develop innovative technology solutions;
• To enforce our Terms of Service and ensure compliance with industry standards and regulations applicable to our technology sectors.

3. How We Disclose Personal Data

Megadot will disclose personal data to the following categories of third parties for the purposes explained in this Policy:

• Technology Partners & Vendors: We may share data with authorized distributors, equipment manufacturers, software providers, and installation partners to fulfill orders, provide technical support, and deliver comprehensive solutions.
• Service Providers & Contractors: We work with specialized service providers for installation services, maintenance support, cloud hosting, payment processing, logistics, and other operational requirements across our technology domains.
• Professional Service Partners: For enterprise projects, we may collaborate with consulting firms, system integrators, and specialized contractors to deliver comprehensive solutions.

Megadot may also disclose personal data in the following circumstances:

• As part of a significant corporate event: If Megadot is involved in a merger, acquisition, corporate transaction, or other business transfer, we will disclose your personal data as part of these transactions.
• Pursuant to regulatory or legal requirements: We may disclose personal data to governmental authorities, regulatory bodies, or law enforcement as required by applicable laws or to assist in legitimate investigations.
• With your explicit consent: Megadot will disclose personal data when you provide specific authorization or direct us to share information as part of our service delivery.

4. Rights and Choices

Depending on where you live and the laws that apply in your country of residence, you may enjoy certain rights regarding your personal data. You may have the right to:

• Right to know: the right to know what personal data Megadot processes about you, including the categories of personal data, sources of collection, business purposes, and third parties with whom we share information.
• Access & data portability: the right to request a copy of the personal data Megadot processes about you, and in certain cases, the right to receive your data in a portable format.
• Deletion: the right to request deletion of personal data we have collected about you, subject to certain exceptions for business operations, legal compliance, and ongoing service delivery.
• Correction: the right to request correction of inaccurate personal data in our systems and records.

To exercise your rights, you or an authorized agent may submit a request by emailing us at privacy@megadot.in or contacting us at +91 94894 30240.

5. Data Security

We implement comprehensive technical and organizational security measures designed to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our security measures are aligned with industry best practices for technology and infrastructure companies.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain business records. Retention periods may vary based on the type of service, applicable regulations, and business requirements.

7. International Data Transfers

If we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws and regulations.

8. Children

Our Services are not directed towards, and we do not knowingly collect, use, disclose, sell, or share any information about, children under the age of 18. If you become aware that a child under the age of 18 has provided any personal data to us, please email us at privacy@megadot.in and we will investigate and, if appropriate, delete the personal data.

9. Changes to Our Privacy Policy

Megadot may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes and update the Effective Date at the top of this page.

10. Contact Information

If you have any questions about this Privacy Policy, or have any questions, complaints or requests regarding your personal data, you can contact us at:

Email: support@megadot.in

Phone: +91 98430 60240

Address: Megadot, 182,Rajarishi Complex, S.N.High Road Tirunelveli-62-7001, India

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Tirunelveli, Tamil Nadu, India.